Question #1: I’m clicking the Assignment link under the Display/Print Options to print an assignment and nothing is happening.
- Answer: Try minimizing the other windows on your screen. The format for printing window may open behind the browser window you are currently looking at.
Question #2: Each student in the district has a school-given email address that is linked to their Castle Learning account. My students are telling me they do not receive an email from you when they enter that email address into the Forgot ID/password feature to retrieve their login information.
- Answer : Many districts place blocks on emails that can be received by a school-given email address. The IT department at your school will need to add our email address, firstname.lastname@example.org to the white list to allow for our emails to be received.
Question #3: I deleted an image from my Image Gallery in Personal Content Sets, but it is still showing up in the assignment on my account and the students’ accounts.
- Answer: Images are cached on the user’s computer. Therefore, in order to remove the image entirely from the question the cache must be cleared on the user’s computer.