Support

Our mission is to provide superior support in a timely, friendly and supportive manner to all of our customers.

We’re here for you!

The Castle Learning Support team is committed to a students’ achievement, which means we do everything we can to support and empower the teachers and administrators who use our product.

Live Chat: Our Live Chat feature provides immediate access to a Customer Support team member in real time for individualized, one-on-one support!

In addition, Castle Learning users have access to self-help resource documents and video tutorials from within the application.

Enrollment/Account Setup

Enrolling teachers and students in Castle Learning is only the beginning of the journey.  Our enrollment process was designed to be as easy and secure as possible.

We want to make sure that you get the most out of Castle Learning.

We have the ability to set up nightly automation for class rosters and account creation through ClassLink, Clever, and RICOne.  Additionally, Castle Learning offers different Single Sign-On and LMS integrations.

For more information, visit our Onboarding/Account Setup page or contact the Castle Learning Support Team at enrollment@castlelearning.com.

Training

Once your enrollments are complete, you can take advantage of Castle Learning training sessions.  You’ll be a Castle Learning pro before you know it.  For more information or to schedule a session, reach out to the Training Team.