Support/ Enrollment

Congratulations! We're thrilled you're enrolling with Castle Learning. We're here to help at every step of the way.

The Castle Learning Team has done our best to simplify the enrollment process, but we also know any new process can pose questions or challenges.


Contact Customer Support at Any Time During the Simple Enrollment Process

That's why our customer support team works extended business hours during the school year, 8 am - 8 pm EST, Monday thru Friday.

  • Call us: 1-800-345-7606
  • Email us: support@castlelearning.com



  •  Use the "Live Chat" option, and we'll answer your questions promptly.

Your enrollment begins upon completion of a simple, secure process.

  • New Customers: New customers need to provide both student and teacher information. Only 6-columns of information is required; most schools opt to include additional, suggested columns for their own use and data tracking.
  • Returning Customers: No need to submit information about teachers already enrolled; simply provide current student information and you'll be set.

We have designed our enrollment process to be as easy as possible. Just follow the steps below and you’ll be up and running in no time.


Compile your school’s or district’s student data into one .csv or .xls (Excel) file with a separate column for each of the required fields.

  1. If you did not receive a secure link from enrollment@castlelearning.com, simply email enrollment@castlelearning.com to request that a secure link be emailed to you.
  2. Upon receipt of the secure link, submit your file(s).
  3. You will receive a confirmation email that accounts have been created.
  4. Inform your students and teachers that they can start using Castle Learning!

Learn more about the enrollment process for new and returning customers by reading or downloading our helpful PDF.


We'll Be In Touch Every Step of the Way

If you forget to send us something we need, no worries. One of our Customer Support members will give you a call or shoot you an email to correct the issue and your enrollment will be back on track.


Now, all you have to do is wait for your status email that signifies your students are ready to log-in. The entire review process can take place in as little as 3-days if your file information is complete. If something is missing, we'll check in and get what we need so your students can be on their way.


Enjoy One-on-One Support Whenever You Need It

Again, our Customer Support team is here whenever you need it. We work extended business hours during the school year, 8 am - 8 pm EST, Monday thru Friday.

  • Call: 1-800-345-7606
  • Email: support@castlelearning.com
  • Chat: Our Live Chat feature provides immediate access to a Customer Support team member in real time

Once your enrollment is complete, you can take advantage of Castle Learning training programs. You'll be a Castle Learning pro before you know it.

Get Help Now

support-time.png       School Year Hours (Sept - June)

              Monday-Friday, 8am-8pm EST

              Summer Hours (end of June - August)

              Monday-Friday, 8am-5pm EST


 Not a customer yet?


Email sales@castlelearning.com, or call

800-345-7606 for information