Home/ Support

Enrolling teachers and students in Castle Learning is only the beginning of the journey. The Castle Learning team is committed to students' achievement, which means we do everything we can to support and empower the teachers and administrators who use our product.

“Our commitment to customer satisfaction is our number one priority, and our customer-focused model contributes to our 95% customer renewal rate year after year.”

Introductory Support

We realize learning a new software program isn't all that different from the first day on a new campus. Our technical support team are attentive "tour guides" from the moment you enroll, and we're only a phone call or online chat session away.


Video Tutorials

Can't remember exactly how something on the dashboard works? Having trouble with a particular feature? Castle Learning Video Tutorials are available 24/7 so you can review what you need to, at a time that works best for you.


Continued Training

Nobody can learn everything there is to know in a single class or Q&A. That's why Castle Learning offers continued training sessions that reiterate key points, highlight new tools and resources, and expand on the software application strategies that work best for the modern learning environment.


Need assistance? Contact Castle Learning now and we'll be happy to help.


Get Help Now
  • support-time.pngMonday-Friday 8am-8pm EST
  • support-phone.png1-800-345-7606
  • support-chat.pngMonday - Friday, 8am - 8pm EST: Our support team is available for individualized, one-on-one support! Sign in to your Castle
    Learning Online account and look for the “Live Chat” button.

 Not a customer yet?




Put us to the test - Risk Free


Video Tutorials